Frequently Asked Questions (FAQ)
General Questions
PromoCity offers one of Australia’s largest ranges of custom promotional products, with over 40,000 items across every major category — including branded apparel, drinkware, tech accessories, bags, pens, office stationery, eco-friendly merchandise, and much more. If you’re looking for something specific, our team is happy to help you find the right product for your campaign, event, or budget.
Ordering is easy. Browse our catalogue, add your chosen promotional products to the cart, and proceed to checkout. For bulk orders, custom requests, or if you’d like a quote before committing, simply contact our sales team and we’ll take care of you.
Yes. We offer competitive tiered pricing — the more you order, the better the price per unit. Discounts vary depending on the product type and quantity. Contact us for a tailored quote on your next promotional products order.
Customization
Absolutely. The vast majority of our promotional products can be customised with your logo, brand name, or custom artwork. You’ll upload your design during the ordering process, and our team will ensure it looks great on your chosen item before anything goes to print.
We accept JPEG, PNG, PDF, and AI files. For the sharpest results — especially on larger promotional products — we recommend supplying vector files (AI or PDF). Our design team can advise if you’re unsure.
Yes. If you need help creating or refining your artwork, we offer professional design services. Contact us for a quote and we’ll get your branding looking its best.
Minimum order quantities vary by product. You’ll find this information on each product page, or you’re welcome to contact us and we’ll confirm the details for you.
Once you submit your artwork, our design team will prepare a digital proof and send it to you for review. You can request changes at this stage — we won’t proceed with production until you’ve signed off on the final proof. Your satisfaction is guaranteed before a single item is printed.
Eco-Friendly Products
Yes. PromoCity has a dedicated eco-friendly range of promotional products made from sustainable and recycled materials, including bamboo, organic cotton, recycled paper, and biodegradable plastics. These are ideal for businesses looking to align their brand with environmental values.
All eco-friendly promotional products are clearly badged with a green icon. You can also use the category filter to display only sustainable options across the catalogue.
Yes — our eco-friendly range is fully customisable, just like the rest of our promotional products. Simply upload your artwork during checkout.
Minimum quantities vary by item. Check the individual product page or get in touch and we’ll confirm the details.
Rush Orders
Yes. Rush order services are available on a wide range of our promotional products. If you’re working to a tight deadline, contact us as early as possible and we’ll do everything we can to meet your timeline.
Rush orders can typically be processed and dispatched within 3–5 business days, depending on the product and quantity. Contact us with your requirements and we’ll confirm what’s achievable.
Yes, rush orders attract an additional fee, which varies by product and urgency. We’ll provide a full quote upfront so there are no surprises.
Payment
We accept all major credit cards and direct bank transfer. For larger promotional products orders, invoicing arrangements are also available — contact us to discuss.
Yes. All transactions are protected using industry-standard SSL encryption. Your payment details are never stored on our servers.
Shipping and Delivery
Delivery times vary depending on the product and the complexity of your customisation. Standard orders typically dispatch within 7–10 business days. We’ll provide an estimated delivery date at the time of ordering. Need it faster? See our rush order options below.
Yes, we ship Australia-wide and internationally. Shipping costs and timeframes vary by destination. Contact us for a shipping quote to your location.
Yes. Once your order has dispatched, we’ll send you a tracking number so you can follow its progress right to your door.
Returns and Exchanges
Non-customised promotional products can be returned within 30 days of purchase. Customised items are non-returnable unless there is a defect or an error on our part. Please contact our customer service team to initiate a return.
Contact us straight away. We’ll arrange a replacement or refund as quickly as possible. See our Returns & Exchanges page for full details.